Dulce Esteves Fernandez, RN, BSN, PHN, DHCS-MT
Oxford Who’s Who has inducted Dulce Esteves Fernandez into the highest Professional Distinction “Top Tier of Excellence Lifetime Achievement Recognition” due to her outstanding leadership in the field of healthcare. Dulce Esteves Fernandez is one of few special honorees distinguished based on her professional accomplishments, academic achievements, years of service, and the credentials she has provided. Known by many as very driven, hardworking, and goal-oriented, Dulce can appreciate that there will always be a learning curve when entering into a new position or new field, but she’s learned that it’s okay to make mistakes as long as you learn and grow from them. Dulce says that every day is a learning experience and success comes from the hard work and dedication that you put into your job. Working in healthcare, it’s necessary to be open minded and understanding to everything and anything that comes your way.
Earning her Bachelors of Science in Nursing at Mount Saint Mary’s University in Los Angeles, California. Dulce Esteves Fernandez started her career as a Registered Nurse working for Olive View Medical Center in Sylmar, California to working in Home Health Nursing. Switching gears once more, Dulce started a new path in the health plan setting where she began her new endeavor in the Facility Site Review Department for L.A. Care Health Plan in Los Angeles. Dulce’s main responsibility as the manager of Facility Site Review to a team of 33 licensed and non-licensed personnel is the overall performance and productivity of the department and the ability to meet and execute the organization’s strategic priorities. Dulce’s department conducts various types of site reviews, physical accessibility review assessments, provider quality improvement liaison visits, investigative visits, focused reviews and educational visits. She also communicates and collaborates with internal and external customers to include the California Department of Health Care Services at the state level, which allows her to implement changes needed in order to ensure a quality network of physicians. Dulce is credited with creating, developing, implementing, and evaluating a Provider Quality Improvement Liaison program at L.A. Care Health Plan, which has allowed employees to gather data from physician’s offices, provide feedback to internal departments, and create additional resources to members and the community of Los Angeles County. After many years of impressive work, Dulce has once again been promoted to Director, Provider Support Services at L.A. Care Health Plan.